Went to Walmart last night for a few grocery items and I take my coupons and I do price matching there. I showed the checker a grocery store circular where items were offered at a cheaper price than at Walmart. They say they will match the price so I do that. Then I had a few coupons too. Two of the coupons were declined by the cash register. She pushed them back at me without saying a word. I pushed them back at her asking what was up. She said ma'm those are no good. I said "well, they should be." I looked at them, not out of date . . . I knew I bought the items I had presented the coupons for. So I start digging back through my bags to show her and sure enough I had bought the right product. She called a manager over to look at the coupons. All the while she is sighing. You know getting this tired look on her face and rolling her eyes at me. And doing that great big "sigh" thing. Well, the manager looks at the coupons and the products and says yes she would just have to enter the coupons manually because they were good. This brings on more eye rolling and sighing, but she complies.
It was just obvious by her body language that she thought I was a total jerk or something.
I just got so offended by that. I guess I should have gone and reported her to a manager or something.
If the store is going to offer price-matching and honoring coupons, then it is not my fault if things get slowed down a bit.
This is not the first time this has happened to me at Walmart.
Should I call the store and report it?
What would you do?
Cranky Cashier. What would you do?
March 13th, 2008 at 07:32 pm
March 13th, 2008 at 07:49 pm 1205437755
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March 14th, 2008 at 12:10 am 1205453446
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March 14th, 2008 at 02:35 am 1205462124
I go to Walmart for lower prices, knowing that the workers are minumum wage earners who are there for a paycheck, not a career.
In this case, I would talk to a manager the next time I was there..so that I would be calm and concise. I would explain what happened and ask if that is acceptable. Either way, it is up to you whether or not it is worth it to go back.
Good luck.
March 14th, 2008 at 04:50 am 1205470232
Another possibility for the wicked is to have a little fun with the situation. Not sure how - definitely littlemama's innocent approach is necessary - I do those things on the fly.
March 14th, 2008 at 02:00 pm 1205503256
She seems like she's annoyed by any type of work, so I might just create some useless work for her. The subtle point being that if you don't respect me, why should I respect you.
Could you imagine every week you show up in her line and she knows that there is nothing she could do. She can't scream at you, she can't tell you to go to another line, she can't tell you not to use coupons...
That's what I would do, but then again I sometimes have an evil streak, especially if I'm pissed off.
March 14th, 2008 at 03:27 pm 1205508451
Our Wal-Mart does have the self-checkout lanes and we use those whenever possible as they are faster and generally more pleasant than the human cashiers.
March 17th, 2008 at 04:16 pm 1205770597
I really kind of like "merch's" idea. I think I will go to her line whenever possible to use my coupons. Nah, probably not. I don't have that kind of time.
But, I think I will talk to one of the managers about her the next time I go in there.
Again, thanks for your comments. I thought it was really bad business.
I realize that Walmart cashiers don't have a lot going for them, but like someone up above said, if no one complains, it is not going to get any better.
August 21st, 2009 at 08:46 pm 1250887589
Jerry