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Cranky Cashier. What would you do?

March 13th, 2008 at 12:32 pm

Went to Walmart last night for a few grocery items and I take my coupons and I do price matching there. I showed the checker a grocery store circular where items were offered at a cheaper price than at Walmart. They say they will match the price so I do that. Then I had a few coupons too. Two of the coupons were declined by the cash register. She pushed them back at me without saying a word. I pushed them back at her asking what was up. She said ma'm those are no good. I said "well, they should be." I looked at them, not out of date . . . I knew I bought the items I had presented the coupons for. So I start digging back through my bags to show her and sure enough I had bought the right product. She called a manager over to look at the coupons. All the while she is sighing. You know getting this tired look on her face and rolling her eyes at me. And doing that great big "sigh" thing. Well, the manager looks at the coupons and the products and says yes she would just have to enter the coupons manually because they were good. This brings on more eye rolling and sighing, but she complies.
It was just obvious by her body language that she thought I was a total jerk or something.
I just got so offended by that. I guess I should have gone and reported her to a manager or something.
If the store is going to offer price-matching and honoring coupons, then it is not my fault if things get slowed down a bit.
This is not the first time this has happened to me at Walmart.
Should I call the store and report it?
What would you do?

12 Responses to “Cranky Cashier. What would you do?”

  1. creditcardfree Says:

    Since you did get the discounts...there is no need to call the store. You needed to vent about it and you did that here. Yes, she was irritable and annoying, but let it go.

  2. littlemama Says:

    I redeem coupons too. I get the eye rolling and sighing also. When that happens, I innocently ask if there is a problem. If there is, I will ask for the store manager (not a CSM). If that doesn't resolve the issue, email corporate. Don't let them get you down.

  3. frugalhousewife Says:

    I am also a coupon user. I try to be extra nice to the cashiers - not that I have to be, but it helps a bit. I would probably let it go. The manager is aware she has problems with coupons. Either the store manager cares enough to address it or doesn't care at all. I would just avoid her lane if I ever saw her there again.

  4. compulsive debtor Says:

    Whether you use coupons or not shouldn't make a difference. Her attitude is just poor customer service. I would have called her on it right in front of the manager -- nicely, of course.

  5. Mooshocker Says:

    Unless you or someone like you takes the lead in weeding out those who offer sub-par customer service, it will continue. There is a right way to intervene of course, but never allow another person in the service industry to make you feel that way. The "life you save" may be your own.....family member someday!

  6. snoopycool Says:

    I would have wanted to call her out, but I probably wouldn't have. I would go to their website and complain. The problem is that people don't value their jobs as they should. How dare a customer inconvenience a cashier?!?

  7. Thrifty Ray Says:

    If one of my employees was offering service like this...I would want to know. Once I knew I would take action to ensure that it did not continue. Unfortunately, some employers dont care...in which case you have to decide as a consumer if it is worth crappy service to save money.

    I go to Walmart for lower prices, knowing that the workers are minumum wage earners who are there for a paycheck, not a career.

    In this case, I would talk to a manager the next time I was there..so that I would be calm and concise. I would explain what happened and ask if that is acceptable. Either way, it is up to you whether or not it is worth it to go back.

    Good luck.

  8. baselle Says:

    Well, she's already sighing and rolling her eyes in front of the manager, so you can report it/ call out the behavior in front of the manager, but the manager already knows. He's probably having trouble staffing the checkout line, so she might be it.

    Another possibility for the wicked is to have a little fun with the situation. Not sure how - definitely littlemama's innocent approach is necessary - I do those things on the fly.

  9. merch Says:

    I would seek her out everytime I shopped there. I would make sure I had some bad coupons or coupons for items I didn't buy. I would ask her to manaully check the coupons in the system and then say are you sure you entered the coupon correctly with a slight smirk on my face.

    She seems like she's annoyed by any type of work, so I might just create some useless work for her. The subtle point being that if you don't respect me, why should I respect you.

    Could you imagine every week you show up in her line and she knows that there is nothing she could do. She can't scream at you, she can't tell you to go to another line, she can't tell you not to use coupons...

    That's what I would do, but then again I sometimes have an evil streak, especially if I'm pissed off.

  10. disneysteve Says:

    Sorry to say, but this is pretty much what I expect at Wal-Mart. We shop there for the good prices, not the good service. I typically find their staff to be indifferent, at best. The cashier is often having some conversation with the cashier at the next register, or talking on the phone or otherwise paying little to no attention to the customer standing in front of her. And forget finding an employee to help you in the store anywhere. That just ain't gonna happen.

    Our Wal-Mart does have the self-checkout lanes and we use those whenever possible as they are faster and generally more pleasant than the human cashiers.

  11. zenith Says:

    Hey, thanks for all of your comments.
    I really kind of like "merch's" idea. I think I will go to her line whenever possible to use my coupons. Nah, probably not. I don't have that kind of time.
    But, I think I will talk to one of the managers about her the next time I go in there.
    Again, thanks for your comments. I thought it was really bad business.
    I realize that Walmart cashiers don't have a lot going for them, but like someone up above said, if no one complains, it is not going to get any better.

  12. Jerry Says:

    I'm with DisneySteve on this one. Walmart's hiring policies lead to such incredibly ridiculous employee turnover (and generally cruddy service) that I tend to focus on reporting when I have had a GOOD experience there, rather than the other way around. I guess the poor wages, lack of insurance for most employees, and icky conditions would do that to most people, unfortunately. Sorry it happened to you, though I'm not surprised.
    Jerry

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